Make Your Customers Feel Special

Meeting a new client can be nerve-wracking. First impressions matter, and it doesn’t take long to make an impression. Research has shown that within seven seconds, you have indicated whether you are trustworthy. That’s not long. If you’re nervous and it shows, your first impression may not be solid.

Steph Curry, a star basketball player of the NBA Golden State Warriors, switched from an endorsement deal with Nike to Under Armour because of a bad first impression. The story goes that the executive he met with at the pitch meeting for his contract renewal mispronounced his name. To make matters worse, once the PowerPoint presentation started, the Nike team had fellow player Kevin Durant’s name in it instead of Curry’s. The experience soured Curry’s relationship with Nike.

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No Mail, Low Morale!

Have you ever wondered how soldiers received mail during World War II? It was a complicated process and eventually, a massive backlog of mail developed. By February 1945 warehouses in Birmingham, England were stuffed with millions of undelivered letters and packages. Incorrect addresses and common names further complicated the backlog. There were over 7,500 pieces of mail addressed to Robert Smith alone.

This excess caused a huge problem. The army noticed that soldiers who didn’t get mail tended to suffer emotionally. Families who hadn’t heard from loved ones for months were discouraged. The morale of the troops began to suffer, and it affected their performance on the battlefield. What was the solution?

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Introverts are ideally suited to be #Entrepreneurs

Are you an introvert? Introverts get a bad reputation sometimes because many people don’t understand what an introvert really is. An introvert draws their energy from within. They need alone time to recharge and focus. Social situations can be draining for them. There are so many things clamoring for attention. These qualities can make an introvert appear shy or fearful, when that is often not the case.

Running your own business seems like it would be the perfect fit for an extroverted person. Extroverts draw energy from people and social situations. They love attention. All these qualities are great for a budding entrepreneur. Don’t count introverts out, though! Many successful business owners are introverts. Many of the same qualities that make entrepreneurs so successful are actually “introverted” qualities. Here are a few examples:

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Be grateful for your failures

Be grateful for your failures

March 07, 2019 by cynthia_k

58960368 - hand holding yellow paper with never give up!concept“Failure is not fatal: it is the courage to continue that counts.’ – Winston Churchill

Jeff Bezos is the creator of Amazon and one of the richest men in the world. His company is a powerhouse these days, but it wasn’t always that way. Back in 1999, Amazon launched zShops, an online shopping platform that failed.

Bezos has said of the venture that only his parents ever visited a zShop. Yet this failure turned out to be a blessing. The principles and lessons learned from zShop now influence the Amazon marketplace. Bezos and his team took a failure and used that knowledge to help create a success.

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Accomplish your annoying tasks with these five tips

Accomplish your annoying tasks with these Five Tips


We all have to do stuff we hate from time to time. Cleaning the bathroom and the litter box, answering emails…the list goes on and on. When you work from home, you can’t pass off those tasks to someone else. You might put them off as long as possible, but eventually you have to get them done. How can you make those tasks easier to handle? These five tips will help you!

  1. Do a task each day. We all know procrastination is bad. It can lead to depression, anxiety, stress, low self-esteem and irrational beliefs. Scientists have found that procrastination is a sign of poor self-regulation. How can you beat it? By starting small. Break up your most-dreaded tasks into smaller ones. Each day, do one until you can do it without stress. Then, add another each day, so that each day you are making an attempt to get things done.
  2. Bribe yourself. We love rewards. When you finish something difficult, it’s a natural feeling to celebrate. Evoke this feeling to complete annoying tasks. Set up a simple reward system for each task checked off your list, and you’ll be more motivated to get things done.
  3. Take a timeout, instead of venting. It can feel very natural to vent and rage when you have to do something irritating. It feels good to complain because it’s an emotional release. Scientists have learned that complaining and venting will actually make you feel more angry. Instead, give yourself a time out to work through your negative feelings in a positive manner.
  4. Find a mantra. Remember the moment in Finding Nemo when Dory begins to sing “just keep swimming, just keep swimming?” This mantra actually is a great technique. A song or repeated phrase can help you to work through difficult tasks. It will help you focus on what you want to accomplish, instead of what you are doing at the moment.
  5. Just do it. Nike’s motto is correct. Some tasks are inherently unpleasant. Sometimes you’ve got to bite your tongue and get it done. So, grit your teeth and just do it!

We all have stuff that we hate to do. That’s the reality of life. However, with a little strategy you can get those tasks done on time. Try one of these tips today!

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